Terms of service
Effective Date: December 30, 2025
Last updated: December 30, 2025
Company: HONGKONG XGIMI INNOVATION TECHNOLOGY COMPANY LIMITED
PLEASE READ THESE TERMS OF SERVICE CAREFULLY, INCLUDING OUR PRIVACY POLICY. THESE TERMS PROVIDE THAT ALL DISPUTES BETWEEN YOU AND HONGKONG XGIMI INNOVATION TECHNOLOGY COMPANY LIMITED WILL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY, AND NOT IN A CLASS OR REPRESENTATIVE ACTION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (EXCEPT FOR SMALL CLAIMS). YOUR RIGHTS WILL BE DETERMINED BY A NEUTRAL ARBITRATOR AND NOT A JUDGE OR JURY. PLEASE REVIEW SECTION 17 FOR DETAILS.
Thank you for your interest in HONGKONG XGIMI INNOVATION TECHNOLOGY COMPANY LIMITED (“Qinglai,” “Company,” “we,” “us,” or “our”) and in our website at www.memo-mind.com and all associated sites linked to it by Qinglai (collectively, the “Site”). By accessing the Site or any services provided through it, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy (available at http://www.memo-mind.com/policies/privacy-policy) (together, these “Terms”). If you are not eligible or do not agree to any of the Terms, then you may not access the Site.
Qinglai provides “innovative wearable hardware and software platforms designed for productivity, communication, and information assistance in daily life and work”. You understand and agree that (i) our hardware products and the firmware contained therein (collectively, “Qinglai Hardware”) and (ii) our software applications and platforms (“Qinglai Software”) may be governed by separate terms and conditions included with such products.
1. Eligibility
You must be at least 16 years of age to access the Site. By agreeing to these Terms, you represent and warrant that:
(a) you are at least 16 years of age;
(b) you have not previously been suspended or removed from the Site;
(c) your access to and use of the Site is in compliance with all applicable laws and regulations; and
(d) you are not located in, or a citizen or resident of, a country that is subject to a U.S. government embargo, or that has been designated by the U.S. or other applicable government as a “terrorist-supporting” country, and you are not listed on any U.S. or other applicable government list of prohibited or restricted parties.
If you are accessing the Site on behalf of an entity, organization, or company, you further represent and warrant that you have the authority to bind that organization to these Terms, and you agree to be bound by these Terms on behalf of that organization.
2. Accounts and Registration
To access certain features of the Site (e.g., certain software features), you may be required to register for a Qinglai account. When you register, you agree to: (a) provide accurate, current, and complete information; (b) maintain and promptly update your account information; (c) maintain the security of your password and accept all risks of unauthorized access; and (d) notify us immediately if you discover or suspect any security breach.
You are solely responsible for maintaining the confidentiality of your Qinglai account and password, and you accept responsibility for all activities that occur under your Qinglai account. We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms. The personal information you provide during registration will be processed in accordance with our Privacy Policy and used primarily for the purpose of providing and securing your account.
3. Modifications to the Terms
We may update these Terms from time to time to reflect changes in our services, legal requirements, or for other business reasons. We will post the updated Terms on this page and update the “Last Updated” date. For material changes, we will provide additional notice through the Site or via email, where feasible. Your continued use of the Site after such updates constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you may choose to discontinue using the Site.
4. User Content
4.1 User Content Generally. Certain features of the Site may permit you to upload content, including messages, reviews, photos, video, images, audio recordings, data, text, and other materials (“User Content”).
4.2 Your Rights. You retain any copyright and other proprietary rights that you hold in the User Content you post.
4.3 License Grant to Us. By posting User Content, you grant us a worldwide, non-exclusive, royalty-free, fully paid, sublicensable license to host, store, use, display, reproduce, modify, adapt, publish, and distribute your User Content for the purpose of operating, developing, providing, promoting, and improving the Site and our services.
4.4 Your Responsibilities. You are solely responsible for your User Content and the consequences of posting it. You affirm, represent, and warrant that:
(a) you own or have the necessary licenses, rights, consents, and permissions to your User Content;
(b) for any User Content that contains audio recordings of conversations, you have obtained all necessary consents from all participants as required by applicable laws in your jurisdiction;
(c) your User Content does not and will not infringe, misappropriate, or violate any third-party rights, including intellectual property rights, privacy rights (including laws governing audio recording), publicity rights, or any other legal rights; and
(d) your User Content does not violate any applicable laws or regulations.
4.5 Our Rights. We are under no obligation to monitor, edit, or control User Content. However, we reserve the right, but not the obligation, at our sole discretion and for any reason or no reason, to review, screen, edit, refuse to post, remove, or disable access to any User Content at any time and without notice. This includes User Content that we believe, in our sole judgment, violates these Terms, is objectionable, or could harm the reputation of Qinglai, other users, or any third party.
4.6 License Grant to Other Users. By posting or sharing User Content, you grant other users of the Site a non-exclusive license to access, view, and use that User Content as permitted by these Terms and the functionality of the Site.
4.7 Copyright (DMCA Policy). We respect intellectual property rights and comply with the notice and takedown procedures of the Digital Millennium Copyright Act (“DMCA”) and similar applicable laws. If you believe that your copyrighted work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify our designated copyright agent by sending a written notice to the following address:
DMCA Designated Agent
HONGKONG XGIMI INNOVATION TECHNOLOGY COMPANY LIMITED
Unit 08, 15/F, Witty Commercial Building, 1A-1L
Tung Choi Street, Kowloon, Hong Kong
Email: support@memo-mind.com
To be effective, your notice must substantially include the elements required by the DMCA or other applicable law. We reserve the right to terminate the accounts of users who are repeat infringers.
5. Acceptable Use and Prohibited Conduct
You agree not to engage in any of the following prohibited activities:
(a) Using the Site for any illegal purpose or in violation of any local, state, national, or international law;
(b) Infringing or violating the intellectual property rights, privacy rights, or other rights of us or any third party;
(c) Harassing, threatening, intimidating, or stalking any user;
(d) Interfering with the security or operation of the Site, including by uploading viruses or malicious code;
(e) Attempting to probe, scan, or test the vulnerability of any system or network;
(f) Using any automated system (e.g., robots, spiders) to access the Site for any purpose without our express prior written permission;
(g) Impersonating any person or entity or providing false information;
(h) Engaging in any activity that could damage, disable, overburden, or impair the Site.
6. Termination
We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Site will cease immediately. You may terminate your account at any time by contacting us at support@memo-mind.com. Upon termination, we may retain or delete your data in accordance with our Privacy Policy. All provisions of these Terms which by their nature should survive termination shall survive.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and share your personal information. By using the Site, you consent to our data practices as described in the Privacy Policy.
8. Intellectual Property Rights
The Site, its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof), are owned by us, its licensors, or other providers and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms permit you to use the Site for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our express prior written consent.
9. Feedback
If you provide us with any feedback, suggestions, ideas, or other submissions (collectively, “Feedback”), you hereby assign to us all right, title, and interest in and to such Feedback. You agree that we may use and disclose such Feedback in any manner and for any purpose without compensation or obligation to you.
10. Links to Third-Party Websites
The Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such third-party content.
11. Disclaimers
THE SITE, AND ALL MATERIALS AND USER CONTENT AVAILABLE THROUGH IT, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
12. Limitation of Liability
12.1. General Damages Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, OR ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SITE OR ITS CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12.2. Liability for the Site and Free Services. WITH RESPECT TO YOUR USE OF THE SITE AND ANY FREE SERVICES PROVIDED HEREIN, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED ONE HUNDRED US DOLLARS (USD $100).
12.3. Non-Excludable Liabilities. NOTHING IN THESE TERMS SEEKS TO EXCLUDE OR LIMIT LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING FOR (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY LIABILITY UNDER APPLICABLE CONSUMER PROTECTION LAWS.
12.4. Jurisdictional Limitations. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
12.5. Allocation of Risk. EACH PROVISION OF THESE TERMS THAT LIMITS LIABILITY OR DISCLAIMS WARRANTIES IS INTENDED TO ALLOCATE THE RISKS BETWEEN YOU AND THE COMPANY. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN US. THESE LIMITATIONS WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
13. Governing Law
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
14. Dispute Resolution and Binding Arbitration
14.1. Agreement to Arbitrate. Except for disputes that qualify for small claims court or seek injunctive relief for intellectual property infringement, you and the company agree to resolve any dispute through final and binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its rules in force at the time the arbitration is commenced.
14.2. No Class Actions. Disputes must be brought on an individual basis only. YOU AND THE COMPANY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION.
14.3. Opt-Out. You may opt out of this arbitration agreement by emailing us at support@memo-mind.com within 30 days of first accepting these Terms, stating your name, account email, and your intent to opt out of arbitration.
14.4. Process. A party intending to seek arbitration must first send a written notice of the dispute to the other party by certified mail or recognized courier service to the contact address specified in Section 15.6 for legal notices. The notice must describe the claim and the relief sought. The parties agree to attempt to resolve the claim informally within 30 days.
14.5. Venue. The seat of arbitration shall be Hong Kong. The language of the arbitration shall be English.
14.6. Costs and Fees. The arbitration will be conducted under the HKIAC rules governing costs. Unless the arbitrator determines otherwise, each party shall bear its own costs and attorneys' fees. If the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by standards comparable to Federal Rule of Civil Procedure 11(b)), you agree to reimburse the Company for all reasonable costs and attorneys’ fees incurred.
14.7. Severability. If the class action waiver or this entire arbitration provision is found unenforceable, then the exclusive jurisdiction and venue described in Section 13 shall govern any action arising out of these Terms.
15. General Provisions
15.1. Entire Agreement. These Terms, together with the Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and the Company.
15.2. Waiver and Severability. Our failure to enforce any right or provision will not be deemed a waiver. If any provision is held invalid, the remaining provisions will remain in full force.
15.3. Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights freely.
15.4. Force Majeure. We are not liable for any failure to perform due to causes beyond our reasonable control.
15.5. Notices. We may provide notices by posting on the Site or, subject to your consent as outlined in our Privacy Policy, by sending an email to your registered address. Notices are effective upon posting or sending.
15.6. Contact Information. For questions about these Terms, please contact us at:
HONGKONG XGIMI INNOVATION TECHNOLOGY COMPANY LIMITED
Unit 08, 15/F, Witty Commercial Building, 1A-1L
Tung Choi Street, Kowloon, Hong Kong
Email: support@memo-mind.com